Job Description

Job Description:

Hello Gravel is expanding fast—and we’re looking for someone who thrives on variety, loves creating exceptional customer experiences, and is excited to help build new markets from the ground up. As our Market Launch & Customer Success Manager , you'll play a key role in launching and managing new local markets—starting in the Gulf South.

This is a hybrid role combining customer service, local operations, digital marketing, and boots-on-the-ground supplier relations. You’ll be the first hires in this new department and will report directly to the CEO, offering a rare opportunity to shape the future of a fast-growing e-commerce company in the aggregates and construction materials space.

Responsibilities:

Market Launch & Setup

• Assist in standing up new Hello Gravel markets across the Gulf South
• Travel to new markets (approx. 1 week/month, varies by need)
• Meet with local haulers and aggregate suppliers to build reliable fulfillment partnerships

Local Digital Presence

• Set up and manage local Google Business Profiles, social media accounts, Yelp/WhitePages listings, etc.
• Oversee local digital marketing efforts and budgets

Offline Marketing Execution

• Deploy local marketing efforts including door hangers, postcards, local event sponsorships, and billboards
• Scout and coordinate advertising placements in each market

Order Fulfillment & Coordination

• Handle inbound calls and emails from customers placing orders
• Coordinate delivery logistics with haulers and suppliers
• Own the customer experience from quote to delivery
• As the markets get stood up the sales and fulfillment piece will ultimately be handed off to our sales & ops department to then continue expanding into new markets

Customer Success & Experience

• Ensure every customer receives top-tier service and support
• Troubleshoot issues quickly and efficiently with a solutions-first mindset
• Maintain high communication standards to drive satisfaction and loyalty

Requirements:

• Strong background in customer service or account management
• Comfortable with local travel and on-the-ground market work
• Excellent communication and organizational skills
• High attention to detail, especially with scheduling and fulfillment
• Self-starter with the ability to manage multiple workstreams at once
• Familiarity with digital tools like Google Business, Meta, and basic CRM systems is a plus
• Experience in logistics, delivery coordination, or local marketing preferred but not required
• Landscaping, aggregates, and/or trucking experience is a big plus
• Working for a franchisor as an area manager is a big plus



Why Hello Gravel?

• Be part of a high-growth startup reshaping how contractors and homeowners get materials delivered
• Direct access to the leadership team and ground-floor input on strategy
• Fast-paced, entrepreneurial culture with tons of opportunity for growth
• Competitive compensation with equity compensation and opportunity for long-term advancement

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